Here's how it works:

• Choose your week and use our online booking calendar to make your reservation. Our online reservation calendar is always 100% up-to-date. We collect your contact information, phone, how many adults and children and how many car passes (you need a pass for each car maximum of 2 passes). You have to agree to our online rental agreement. This is where we make sure you understand that pets are not allowed, our condo is no-smoking and deposits are not refundable.

• When selecting your week, you can choose to pay by check or Paypal. We prefer a personal check drawn on a U.S. bank since there are no extra Paypal fees. If you want to pay by credit card or e-check, Paypal is safer for you since we never see your credit card information. There is a small additional charge to cover the Paypal processing fees. International guests must use Paypal and pay by credit card. Paypal handles the currency conversion for us. If you are arriving within 30 days, we require immediate full payment by Paypal so we can get all the required paperwork to you in time for your arrival.

• Once we receive your deposit, we will send you our island welcome package. This is a huge Flat Rate Priority Mail envelope with condo and resort information, maps, tourist guides, restaurant guides and everything else we can find that might be useful for you to plan your vacation! Watch your front door because many times it is too big to fit in your mailbox. I usually mail these out within two weeks of receiving your deposit.

• Then, 30 days prior to arrival, the balance of your rental is due. Once we receive your full rental payment, we will send you the security gate passes that you need to get past the front gate AND the lockbox code for the lockbox on our condo's front door.

• When you arrive (after 4pm on your checkin date) give the security gate pass to the guard at the gate. He will give you a dashboard pass to leave in your car. This will allow you to go through the security gate 24hrs a day. Be careful! Do not park in fire zones or exceed the unloading zone time limits. Security WILL fine you and YOU are responsible for paying the fines.

• There is no checkin process. Proceed directly from the security gate to our condo in building two (the yellow building). You can find it on the condo map in your Island Welcome package. We are only one floor up, however you will find elevators at the intersection of all of the buildings. Building two has an elevator on the left side between building one/two and on the right side between building two/three.

• When you get to the condo you will find a lockbox above the deadbolt. Enter the lockbox code on the dial and press the button to open the lockbox. Inside you will find a key to open the front door. Please return the lockbox key and leave it in the lockbox at all times. Be sure to spin the dial to protect the combination code. This way if you accidentally lock yourself out during the week, you can call us and we will give you the code to get in again. Security has our phone numbers.

• Inside, on the kitchen counter, you will find two keys to use while you are here. We provide a starter supply of toilet paper, paper towels, trash bags and napkins. Usually there are enough for a typical week. There are usually spices, salt, pepper, ketchup and other condiments in the kitchen. We try to have coffee, tea, sugar and other useful items that you might need on hand. There should be plenty of coffee filters. Be sure to check expiration dates on any food items. It's all there for you to use and to make your vacation feel more like home, but of course eat at your own risk. There will be liquid hand soap at each sink, but you will want to bring your own shampoo, conditioner, etc. Don't forget your sunscreen!

• There is a local phone line with free calls for the Hilton Head, Bluffton, Hardeeville, Beaufort and Savannah area. If you dial Savannah, leave off the 1- Building three has free wi-fi access in the atrium. There is an internet cafe in building one at the deli.

• When you are ready to checkout (by 11am), please load and run the dishwasher, take the trash to the dumpster between building two/three, leave the keys on the kitchen counter, lock the front door securely and have a SAFE trip home.

That's all there is to it!

We've been doing this procedure for years. It seems to work flawlessly.

Some helpful hints:

The resort has 24 hour gated security. You can arrive as late as you like on your checkin day without worrying about late arrivals or finding a rental office. You will already have everything you need to enter the villa.

If you are arriving before 4pm, you can contact me the day before to see if there is anyone ahead of you. If the previous week was unrented, you are welcome to arrive early. Otherwise, if you arrive early, you are welcome to park your car and go hit the beach, pools or the resort's restaurants while you wait for the condo to be cleaned. There are restrooms in the middle of buildings one and three. Might come in handy after a long car trip with the kids!

If you have any problems while you are here, water leaks, something breaks or even if the kitchen is missing some specific cooking item that you need, please call us so we can take care of it. If you have any issues with noise, loud music or if anything makes you feel unsafe, please call security and they will take care of it for you. If you come in late and would like security to escort you to the condo, they will be happy to do so. You will find them to be very friendly, helpful and knowledgeable with island information.

Be sure to check the beach shuttle schedule at the front gate. Security operates a golf cart shuttle from the entrance of the boardwalk to the cabana, usually every hour. They can take you and your beach "stuff" directly to the beach in just a couple of minutes. The boardwalk is very nice and lighted in case you want to take an evening stroll on the beach.

If needed, we can help arrange larger accommodations. If you have family or friends that want to join you, we can help them rent a condo in our resort near ours. If you want to have a family reunion, we can probably find as many beds as you could possibly need. There are 456 condos and we are friends with over a hundred owners that also rent their condos. If our condo isn't available for the week you want, please email me and I will help you find a similar unit that fits your budget.

If you have any questions about this procedure, the condo, the resort or the island please don't hesitate to ask. If there is anything we can do to make your stay more enjoyable, just let us know. We want you to have a great time so you will come back year after year!

Email me at webmaster@hhresort.org!

We hope you decide to stay with us!